COVID-19 – OUR COMMITMENT TO YOUR SAFETY

    Our highest priority is the health, safety and security of our guests, and staff.

    In response to the COVID-19 pandemic, we follow the latest advice and recommendations from the British government and local authorities.

     

    RIGOROUS SAFETY ENHANCEMENTS WE HAVE MADE:

    We have taken extensive steps to protect your health.

    We have:

    1 - Installed protective screen at the front desk and Bar counter between staff and guests

    2 - Installed stations with alcohol-based hand sanitizer for all guests use, including hotel corridors.

    3 - One way system in operation

    4 - Increased cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.

    5 - Guest rooms sanitized and disinfected after each departure using an Electrostatic fogger (public areas are also sprayed) 

    6 - Disinfect all room key card prior to check-in (key card and room TV remote control and tea/coffee will be given in a seal bag at the time of check-in)

    7 - Implement social distancing measures throughout the hotel (floor / wall signs) 

    8 - Face covering in public areas (Signage)

    9 - A thermometer system for all guests to use available from reception desk

    10 - Introduce self-check-out

    The above list is not comprehensive and are just examples of some of the key measures we have taken and will continue to take to show how serious we take your health and safety.

     

    YOUR COOPERATION

    Whilst we are closely monitoring the guidelines from the authorities and implementing steps safety protocol, we would appreciate your cooperation.

    In the event that you do not cooperate with government requirements or our enhanced hygiene measures or policies which are in place for the safety of other guests and staff, you may be asked to leave the premises.

    We ask you to always respect the social distancing measures and to minimize your contact with surfaces in the common areas.

    You must sanitize your hands upon entering the hotel using alcohol gel provided by the hotel, or your own equivalent.

     

    IF YOU HAVE SYMPTOMS BEFORE ARRIVAL

    If you have made a reservation with us and you are showing any symptoms of COVID-19, please do not visit the hotel, you must stay at home and follow the latest Government advice. Contact our reservation team by email or telephone.

     

    CHECK-IN & CHECK-OUT

    Check-in time from 3pm 

    Please advise us of your arrival time by

    Email: info@newmadeirahotel.com

    Telephone: 01273 698331

    Check out time is 11am – self-check-out, please leave your room key card at reception (all reservations must be pre-paid or paid at the time of check in)

    Payment: We recommend payment by card (Contactless transaction up to £45.00)

     

    HOTEL BAR

    Open to hotel resident only until 10pm. Please respect social distancing in the Bar. Contact-less payment.

    BREAKFAST

    Take away breakfast available (see our breakfast page)

    In order to respect social distancing and until further notice full English breakfast will not be served at the hotel. 

    HOTEL LIFT

    Temporary unavailable

    LUGGAGE

    For hygiene purposes, we ask you to sanitize the handles of your luggage upon arrival, and you will be required to carry your own luggage to rooms (regardless of floor).

    HOUSEKEEPING

    Please note that your room will not be serviced during your stay, if less than 4 days stay. Fresh towels and other products will be available from our reception desk. All rooms will be thoroughly cleaned upon departure (we also use an Electrostatic fogger to disinfect / sanitize)

    GUEST ROOM

    Please note that in order to avoid surface contacts, we have removed from all bedroom menu, and information folder. Our guest rooms are sanitized and disinfected after each departure using an Electrostatic fogger.

     

    We will continue to update this page as Government guidelines evolve.

    Thank you for your cooperation. Your safety is our priority.

     

    Coronavirus (COVID-19) Advice: Useful link

    https://www.gov.uk/coronavirus

    NHS 111